Managing Conflict in the Workplace in Five Steps

  • Speak to Team Members Individually. Start by having an informal one-on-one with each team member involved in the conflict. …
  • Bring People Together. …
  • Ask the Wider Team for Ideas. …
  • Draw up a Plan. …
  • Follow up.

What are the 5 approaches to dealing with conflict?

According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising.

What is your approach to manage conflicts in your team?

Listen carefully.



Listen to what the other person is saying instead of getting ready to react. Avoid interrupting the other person. After the other person finishes speaking, rephrase what was said to make sure you understand it. Ask questions to clarify your understanding.

What are the 3 approaches to conflict?





Approaches to conflict management and resolution, as applied to these disputes, include bilateral and multilateral negotiation, mediation and arbitration.

What are the 4 conflict approaches?

Avoiding (low assertiveness and low cooperativeness) Accommodating (low assertiveness and high cooperativeness) Competing (high assertiveness and low cooperativeness) Compromising (medium assertiveness and cooperativeness)

What are the 7 strategies for managing conflict?

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  • Deal with it. Most people prefer to avoid conflict.
  • Think it through.
  • Talk it out, face to face.
  • Use a mediator if necessary.
  • Apologize when appropriate.
  • Choose your battles.
  • Work to minimize conflict.
  • Work on your own communication skills.

What is the best approach to resolve a conflict?



Some Ways to Resolve Conflicts

  • Talk directly. Assuming that there is no threat of physical violence, talk directly to the person with whom you have the problem.
  • Choose a good time.
  • Plan ahead.
  • Don’t blame or name-call.
  • Give information.
  • Listen.
  • Show that you are listening.
  • Talk it all through.

Which is the best approach for managing conflict?

Tips for Managing Conflict



  • Accept conflict. Remember that conflict is natural and happens in every ongoing relationship.
  • Be a calming agent.
  • Listen actively.
  • Analyze the conflict.
  • Model neutral language.
  • Separate the person from the problem.
  • Work together.
  • Agree to disagree.

How do you handle conflict in a team meeting?

7 tips and suggestions on how to handle meeting conflicts

  1. Reduce the opportunity for conflict.
  2. Watch for potential signs of conflict.
  3. Don’t be aggressive if someone disagrees with you.
  4. Agree to disagree.
  5. Propose a solution.
  6. Remain professional.
  7. Schedule a follow-up.



What is the most common approach to conflict?

The 5 Most Common Responses to Conflict

  • Avoidance. This approach to conflict reflects the belief that it is impossible to both accomplish your personal goals and maintain relationships while in a dispute.
  • Accommodation.
  • Competition.
  • Compromise.
  • Collaboration.




What are the 3 main causes of conflict?

What causes conflict?

  • Information – Something was missing, incomplete or ambiguous.
  • Environment – Something in the environment leads to the conflict.
  • Skills – People lack the appropriate skills for doing their work.
  • Values – A clash of personal values leads to conflict.

What are the 3 conflict elements?

Although there are many elements of conflict, the following three are among the most notable:

  • Interests. Conflicts often arise when we fail to carefully think through our own interests.
  • Alternatives. Our alternatives are another one of the primary elements of conflict.
  • Identity.